We live in an age where customers want a customer experience (CX) that is not only EFFORTLESS but also - controllable, emotional, continuous and individualized. As technology and new media continue to transform service, a company's ability to integrate communications and experiences across channels is essential in building brand reputation. We have progressed to an age where it is literally all about the customer. The digitalisation of everything has changed the customer experience management world and each organisation now needs to assess how this will impact their processes, services and products.
Gaining the in-depth knowledge about your customers is not something that happens overnight. It comes into fruition through insight from all customer touch points and channels across your entire organisation. It's about knowing your customers inside and out so that you can create and deliver personalised experiences that will boost loyalty and advocacy towards your brand; differentiating you from the fierce competition.
This event will provide you with the opportunity to learn and network with national and international industry leading Customer Experience experts to identify opportunities, take away key strategies and gain insights for successful customer experience management.
Main Themes will include, but not be limited to:
Maximising the importance of the Customer Voice
Embracing the Digital Revolution to Meet your Customer Needs
Changing your Culture and Processes to Achieve Customer Centricity
Achieving Seamless Integration to have a Holistic View of the Customer
The Conference will include:
Case Studies and best practice examples by some of the leading customer service professionals
Interactive discussions including expert led panels and roundtables
Presence of prospective providers
Incredible networking opportunities
Interactive workshops to help you work through the most pressing challenges and develop key strategies you can implement back on the job
Proven and practical experience is guaranteed at the Conference. Valuable ideas and practices will be experienced first- case studies presented by executives. You will learn from national and international customer experience experts to gain insights, identify opportunities and take away key strategies for successful customer experience management through the contact centre.
What are CX Awards?
You're a customer experience guru. Now's the time to strut your stuff and get the recognition you deserve for all your hard work! The Customer Experience Awards is an exciting platform created to recognise and celebrate the organisations, teams and individuals who are achieving excellence in customer experience. A vehicle for sharing best practice, the Awards enable the organisations who enter to promote continuous improvement, learning and personal development. The Awards also recognize individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.